Complaints

Complaints and concerns

Complaints

We aim to address all complaints in accordance with the principles of natural justice, and we work hard to make sure you feel safe and supported in raising a complaint or an issue.

Our process is designed to make sure you are not academically disadvantaged as a result of making a complaint, while also protecting our staff from frivolous or malicious complaints.

Complaints are referred to the appropriate manager who will investigate the issue, take the appropriate action and then contact you to let you know what has been done or to talk about any further action that may be needed.

Excellent guidance is available here from the NZQA about making student complaints. This includes how to complain to the NZQA if you are not satisfied with the resolution of your complaint.

http://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider

Concerns

If you have any worries or concerns that you believe may impact on your studies or any concerns about our service to you, please contact us as soon as possible and we will work to find a resolution.

If your concern cannot be resolved immediately, it will be referred to a staff member who can investigate the problem and take some action to resolve it. They will contact you so you know what action has been taken.

If you are unhappy with how your issue is dealt with, you can take it further through our complaints procedure.