Terms and conditions


The Academic Staff and Student Handbook can be downloaded here.


Safety Hub Ltd will endeavour to operate in a fair and reasonable manner at all times and it is part of our ethos to ensure we maintain a great relationship with our clients. However, it is important to have certain contractual aspects agreed in order to protect both parties. These terms apply to all Services that we (Safety Hub Ltd) provide to you anytime, whether now or in the future. The only exception is when a specific contract has been agreed. This contract may modify or even specifically exclude these terms and conditions however, unless specified then the terms and condition below still apply.


“Services” means consulting services or training as specified in the relevant product or service offers. “Terms” means Terms and Conditions. “Safety Hub”,“we” or “us” means Safety Hub Limited and “our” has a corresponding meaning. “Website” means www.safetyhub.co.nz and www.members.safetyhub.co.nz and “you” means the customer under these Terms and “your” has a corresponding meaning.

Confidential Information

Each party will keep all information about the Services, and other information that is confidential to the other party confidential and will not disclose this information to a third party without the consent of the other party. Each party shall ensure that its employees, subcontractors, professional advisors and agents abide by these obligations of confidentiality. Unless we agree otherwise in writing, we will each use any Confidential Information belonging to the other party only for the purposes of fulfilling our obligations to each other as permitted in these Terms and delivery of Services. Confidential Information does not include information clearly required to be disclosed by law; or is generally known and available.


You agree that Safety Hub will not be liable for any indirect or consequential damages, loss or damage to information or data from any cause, breach of security, including but not limited to loss of profits. Sometimes we will not be able to fulfil our responsibilities through no fault of our own. Therefore, we are not responsible for any failure or delay to perform our obligations due to events beyond our reasonable control or failure by you to perform any of your responsibilities under these Terms.

Your Responsibilities

When we have, or are going to, supply you with Products or Services, it is your responsibility to promptly provide, all the information, assistance and approvals that we may reasonably require; You confirm that all data, images, software and other information you supply to us are:

  • complete and accurate and not likely to mislead or deceive or cause damage to the reputation of any person or company;
  • do not infringe the rights of any person (including intellectual property rights); and
  • are not offensive, harmful, upsetting, unlawful, or otherwise objectionable. For the avoidance of doubt, this includes complying with the Film, Videos and Publications Classification Act 1993.

Intellectual Property

You may not reproduce, copy or display, use for commercial purposes, modify or revise the contents of any portion of this Website, or the Intellectual Property without Safety Hub’s express written permission.


Support is provided to help assist and advise you in ways that you may be able to improve the results that you are achieving with our Services. There is however, a reasonable use limit applied and the support must be related to the provided Services. We will advise you before providing the support if this will incur additional charges.


If we recommend that you use someone else’s products or services in conjunction with the Services, you agree that we will have no liability (however arising) in respect of such products or services or the provision of such products and services to you. For the avoidance of doubt, this includes the use of any automatic credit card transaction process facility or payment gateway. You agree that to the extent that the Services are purchased by you for the purpose of your business, the provisions of the Consumer Guarantees Act 1993 do not apply.

Dissatisfaction with the Services

If for any reason you are not completely happy with your purchase, contact us immediately and tell us:

  • Why and how we failed
  • The result of this failure
  • How we should resolve this to ensure we maintain a relationship with you

To do this, it is essential that you contact us through the ‘Contact’ section on Our Website.


Payment can be made by paypal, credit card (via paypal) or internet banking or the offered payment gateways, unless otherwise agreed in writing. All Charges are in New Zealand dollars and are exclusive of all taxes and duties. GST of %15 applies to New Zealand residents.


You agree that we may:

  • from time to time, we will send you e-mails with articles and information about our organisation and products and services that we think may be of interest to you. You may elect not to receive such e-mails at any time by clicking the ‘unsubscribe’ link at the bottom of those e-mails or by contacting us.

This site uses the Facebook advertising and Google adwords and the remarketing program to advertise online. The program uses cookies to serve ads based on previous visits to our website, to other websites across the internet. You can opt out of Google program by visiting the Ads Preference Manager.

Your Information

You agree that for the purposes and performance of our obligations under the Terms we may collect information about you. This information may be collected from you and from others. We will give you access to and, at your request, we will correct any information we hold about you. With the exception of any Confidential Information, you agree to allow us to use the information we hold about you and may exchange this information with our contractors, agents, representatives and with credit reporting and debt collection agencies. In order to improve the service we provide to you, we may monitor and record calls you make to us or we make to you.

Access to Website

You acknowledge that for technical, maintenance or security reasons Safety Hub may restrict access to the Website. Safety Hub shall not be required to give notice of such interruptions to access to the Website. You acknowledge that you are not entitled to any compensation for interruption to, or disrupted access to the Website.


You agree that both of us will attempt to resolve any dispute by negotiating in good faith for at least 14 days. If at any time any provision of these Terms is or becomes illegal or unenforceable, neither the legal validity nor enforceability of the remaining provisions shall in any way be affected or impaired. If any of your address details change, you agree to promptly provide us with your new address and contact details. We will send you notices and other communications to the last known address, fax number or email address you have given to us. We may sub-contract any of our obligations under this Terms, but in so doing, will not be relieved of any liability to you under this Terms. These Terms will be governed by and construed in accordance with the laws of New Zealand.

Variation of Terms

Safety Hub may vary these Terms and the varied Terms will apply from the date of publication to the Website. You will be bound by the Terms even if you are unaware of these new Terms.

Candidate Welfare

Safety Hub Training Limited has your best educational interests at heart. This means that we will do our very best to make sure your learning needs are met You can be comfortable in the knowledge that, if the need arises,  on a case by case basis, consideration will be given and allowances will be made for individual circumstances. You can get in touch with us by email or telephone:


Sarah Collins


Cultural and Religious Acknowledgments

Safety Hub Training Limited is a fully inclusive training provider and we welcome people of all cultures and faiths to take our courses. Get in touch and let us know about any special learning requirements you may have. We have a commitment to Te Tiriti O Waitangi, and acknowledge the special place Tangata Whenua have within our education system. 


We do not accept International Students onto our courses. You will need to be a New Zealand resident and a New Zealand postal address must be provided at the time of registration. 

Candidate Assessment Procedure

The assessment of our Online Safety and Health Courses is done as you complete each of the programme modules. 

Our course content and assessments have been compiled by our team of well trained, technically competent specialists.

The online training modules mean you will have flexible assessment opportunities, tailored to your specific learning needs. The assessment is based on the most appropriate methods of assessment and forms the learning evidence for our candidates.

Assessment requirements are stated in the assessment module within the H&S Rep Training course. The assessment process will be initiated and managed at a time and place that suits you best. We aim to ensure the assessment is a positive and motivating experience for all learners.

Accurate recording and reporting of assessment results will be maintained.

The requirements of the Privacy Act 1993 will be upheld. Assessors will not collect more personal information than is necessary for the administration of the assessment process.

On completion of all the unit standards for a certificate course, Safety Hub Training Limited will issue a free certificate. This process is available as soon as all of the assessment have been completed successfully.

Expiry Dates

You have 1 year to complete the course and assessment from the day you register with us. If you have not finished the course within one year, your account will expire and will be deleted. Please ensure your assessment has been submitted by the stated day and time.


Given you have 1 year to complete the H&S representative course, we will not grant extensions. 

Transfer of registration to another learner

Transfers of registration to another learner will not be undertaken. 

Cancellations and refunds

Your account can be cancelled at any time during the course. 

There will be no refunds given if your registration has been cancelled. 

Reassessment and Appeal Procedure 

Safety Hub Training Limited is committed to providing all assessed candidates with access to a fair and reasonable process for seeking reassessment and appealing assessment decisions.

If you feel that an assessment decision was incorrect, you are entitled to appeal the decision. You should first try to resolve any issues directly with the assessor via e-mail to admin@safetyhub.co.nz . A resolution in your favour may not always be possible.

The following process should then be followed:

    • Your appeal of the assessment decision must be made in writing to the following email: admin@safetyhub.co.nz Attn: Chief Executive Officer

The request must be received within ten working days of you receiving notification of the assessment decision. It should fully state the grounds for the appeal. Appeals may be brought on such grounds as:

  1. You  believe that the assessor failed to follow proper and agreed assessment processes and/or procedures
  2. You believe that the assessor failed to recognise or acknowledge the achievement of the required standard of performance. 
  3. Once an appeal is lodged, it will be considered, and within five working days, a decision will be made as to how to proceed. Further information may be required from the learner including assessment evidence
  4. If an appeal proceeds, the assessor will be notified and asked to provide copies of the documentation related to the assessment. The assessor may also provide a written report regarding the assessment. The assessor does not receive the detail of the complaint
  5. All material provided will be reviewed by a moderator and a determination made as follows:
  6. The original decision by the assessor was justified
  7. The original decision by the assessor should be overturned
  8. A re-assessment is necessary
  9. The result of the appeal will be documented and provided to both parties. If either party disputes a determination based on the first or second of these options, then the third option will be followed
  10. Should a re-assessment be necessary it will be undertaken by another Safety Hub Training Limited assessor who was not involved in any part of the process to date
  11. Re-assessments are done as quickly as possible
  12. The decision of the re-assessing assessor is final


If you are not satisfied with the resolution to your appeal, you can bring the matter to the attention of:

New Zealand Qualifications Authority 

P.O. Box 160, Wellington 

04-802 3000  


Occurs when a candidate uses another person’s work without giving credit for the source or having permission to do so. Plagiarism will be addressed according to the severity of the instance according to organisational policy. This policy is available upon request via e-mail to admin@safetyhub.co.nz

When you fill in the assessment you are not to discuss your answers with anyone else; this includes other learners, colleagues, friends and family. When you complete the enrolment process you are asked to confirm that you have read the Terms and Conditions and that you understand these. If you are found to have copied someone else’s work or discussed your answers with someone you will be considered guilty of plagiarism and will be removed from the H&S learning platform – pending official judgement from the Safety Hub Training Limited Chief Executive Officer.

The Privacy Act 

Safety Hub Training Limited respects the rights of all those with whom it has contact and will comply with the requirements of The Privacy Act 1993. Some key aspects of the Privacy Act affect the operation of the National Qualifications Framework and your enrolment with Safety Hub Training Limited.

The purposes for which personal information is gathered are:

Names, addresses and dates of birth:

NZQA is only legally authorised to gather candidates personal information if that information is required to fulfil its function. The names, addresses and dates of birth of candidates are necessary for identification purposes in the conduct of assessments.

The full Privacy Statement can be read here: https://safetyhub.co.nz/privacy-statement/.